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Refund and Returns Policy

Must Note

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

Return Eligibility

– In case of returning the product, customer needs to inform us within 7 days of receiving the order. In case, if you received a damaged product, it must be reported to us within 48 hours of delivery.

– If the product is delivered defective or damaged, in that case customer needs to inform us through Email – contact@ezone-electronics.com  within 48 hours from the time of delivery. In case of damages, photographs will be required by us to process the returns from our end.

– Products should be unused.

– All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you.

Steps to follow to Return a Product

1) Customer needs to inform us through whatsapp/email within 2 days of receiving the order.

2) Product should be unused.

3) Invoice should be available.

4) We will raise a request for reverse pickup and try to arrange it from our end. Once the pickup is arranged our courier partner will collect the product within 2-3 business days.

5) Customer needs to pack the product with Brand packing & paste the invoice on it.

6) Customer will hand over the product to our return delivery agent

7) Once the pick-up is done, product will be sent to us by the delivery partner.

8) After receiving the product, quality check will be done over the product by our team which takes 2 days’ time.

9) If product is found damage/defective by our team, we will try to arrange a replacement; however, it depends on the availability of the product.

10) If the correct unit sent to you is as per the order given, we will not entertain any return requests.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Once the order gets cancelled, amount will be refunded to the customer via UPI, NEFT or RTGS. For this, customer will have to share his or her NEFT details. Customer can mail the same to accounts@chillingmart.com

After receiving the required information for refund, refund will be processed in 2 business days and same will reflect in your account in another 2-4 business days.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

Refund for cancellation without cause

If you order a machine and then cancel after the machine has been shipped then you are liable to pay the shipping charges which will amount to 8% of the machine value.

Thank you

Need help?

WhatsApp us at {+91 70649 89289 } or Email Us at contact@ezone-electronics.com for questions related to refunds and returns.